How can we help?

How do I cancel my Pro subscription?

Subscriptions are billed by the store you bought from, so cancellation happens there:

• iPhone: Settings → your name → Subscriptions → Diamond Coach Pro+ → Cancel Subscription.
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Diamond Coach Pro+ → Cancel.

The app's Account screen has a "Manage subscription" button that opens the right place for your device. Access continues until the end of the paid period, and everything you created stays readable, exportable and correctable afterwards.

I bought Pro on one device. Does it work on another?

Yes. Sign in with the same email on the other device and use "Restore purchases" on the subscription screen if it does not show Pro right away. Pro follows your account, not the device.

Can I get a refund?

Refunds are decided by Apple or Google, not by us. On iPhone request one at reportaproblem.apple.com; on Android use the Google Play order history. Email us if something went wrong and we will help however we can.

Will my data move to a new phone?

Yes. Sign in with the same email on the new phone and your teams, rosters, practices, games and ratings download again. Finish syncing on the old phone first (the Account screen shows anything still waiting to upload).

Does the app work offline?

Yes for anything you have downloaded: you can rate players, mark attendance, plan practices, run a live game and log pitches with no connection, and it all syncs when you are back online. Drill videos stream from YouTube, and AI-assisted planning, purchases and stat imports need a connection. The app labels each save as saved on device, syncing or synced.

Which pitching rules does the app use?

You choose the organization for each team and season (Little League, USSSA, Cal Ripken/Babe Ruth, or coach-defined). The app only shows an eligibility result when it has a verified rule profile for that organization, sport and league age, and it always shows the source and effective date. If a rule is missing it says "Needs rule setup" and still lets you log workload. The app is a record-keeping aid, not a league official.

What happens to a PDF I import?

When you start a PDF import the file is uploaded to our storage and sent to our AI provider (Anthropic) to extract the box score. You review every extracted value before anything is saved, and the uploaded file is deleted after the import finishes or is canceled. See the privacy policy for details.

How do I export or delete my account and data?

In the app: More → Account → Data & privacy. "Export my data" produces a downloadable file with everything tied to your account. "Delete account" asks you to re-enter your password, then runs a deletion job you can watch on that screen; it removes your teams, players, ratings, practices, games, stats, lineups, tryouts, imports, avatar and sign-in. Your store subscription is separate: cancel it in the App Store or Google Play as described above.

What youth leagues is this for?

7U through high school. Baseball and softball. Drill recommendations and pitching rules are filtered by sport and age group.

I'm a league director. Can we use this for all our teams?

Email support@diamondcoachpro.app with the subject "League plans" and tell us how many coaches you have.